Your Privacy Is Our Responsibility

bv44 is committed to ensuring a safe and reliable online gaming environment for users in Bangladesh. We believe that protecting your personal information is a fundamental right, and respecting that right is at the core of how we do business. By reading this policy, you will understand what information we collect, why we collect it, how we use it, and what rights you have over your information.

From creating an account on bv44 to every step of using the platform, we collect various types of information. This information is essential for improving service quality and ensuring security.

1.1 Information You Provide Directly

The information you provide yourself includes:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Identity document details (National ID or passport number)
• Payment-related information (bKash, Nagad, or Rocket number)
• Account password (stored in encrypted form)
• Information provided when contacting the support team

1.2 Automatically Collected Information

When you use the bv44 platform, some information is collected automatically:

• IP address and device identifier information
• Browser type and operating system information
• Session duration and navigation information on the platform
• Data collected through cookies and similar tracking technologies
• Transaction history and gaming activity logs

1.3 Information Received from Third Parties

In some cases, information about you may be received from identity verification services or payment processing partners. This is used solely to protect your account security and prevent fraud.

bv44 uses your information only for defined and legitimate purposes. We never misuse your information or sell it to third parties without your consent.

2.1 For Providing Services

• Creating and managing accounts
• Processing deposit and withdrawal transactions
• Managing gaming activity
• Providing bonuses and promotional benefits
• Ensuring technical support and customer service

2.2 For Security and Compliance

• Age verification (for users aged 21 and above only)
• Detecting and preventing fraudulent activity
• Maintaining anti-money laundering measures
• Complying with applicable laws and regulations
• Enforcing responsible gaming policies

2.3 For Improvement and Communication

• Improving platform experience and performance
• Diagnosing and resolving technical issues
• Sending you relevant information and updates (with your consent)
• Personalizing the experience according to user preferences

bv44 takes the highest standard of technical and organizational measures to protect your personal information. Security is not a formality for us — it is at the heart of everything we do.

3.1 Technical Security Measures

• All data transmission secured through SSL encryption technology
• Passwords stored using hashing and salting methods
• Regular security audits and vulnerability testing conducted
• Firewall and intrusion detection systems active
• Data stored on secure servers with limited and controlled access

3.2 Data Retention Period

How long your information is kept depends on the type and purpose of the information:

• Account information: for as long as the account is active, and for a period after closure as required by applicable law
• Financial transaction records: retained long-term in accordance with legal obligations
• Session logs and technical data: automatically deleted after a defined period
• Support conversations: retained for a relevant period after resolution

3.3 Response to a Data Breach

If there is any reason to believe the security of your information has been compromised, we will take immediate necessary action and notify the affected users in a timely manner.

The bv44 website uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform.

4.1 Types of Cookies

• Essential Cookies: Indispensable for maintaining login sessions and ensuring security — these cannot be disabled.
• Performance Cookies: Used to monitor website speed and stability.
• Functional Cookies: Used to remember your preferences (such as language settings).
• Analytical Cookies: Collected to understand patterns of platform usage.

4.2 Cookie Controls

Non-essential cookies can be disabled through your browser settings. However, doing so may cause some features to not work properly. Deleting cookies will result in new cookies being created on your next visit.

bv44 does not sell your personal information. We may share information only in the following limited circumstances:

5.1 Service Partners

Some trusted third parties are needed to help operate our services. These include payment processing services (for conducting transactions through bKash, Nagad, and Rocket), identity verification services, and technology infrastructure providers. These partners receive only the information necessary for their specific role and are required to comply with our privacy standards.

5.2 Legal Obligations

If disclosure of information is required by a court order, a lawful request from a law enforcement agency, or the obligations of applicable law, we are required to comply. In such situations, we will make every effort to notify you in advance where possible.

5.3 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new entity. Users will be properly notified before any such change takes place.

bv44 believes you should have full control over your own information. Your key rights are outlined below:

6.1 Right to Access Information

You may request to know what information we hold about you. If you contact the support team, that information will be provided to you within a defined timeframe.

6.2 Right to Correct Information

If any information in your profile is incorrect or incomplete, you may request that it be corrected. In most cases you can do this directly from your account settings.

6.3 Right to Delete Information

In certain circumstances, you may request that your account and personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations.

6.4 Right to Opt Out of Marketing Communications

You may opt out of promotional emails or messages at any time. However, important account-related messages (such as transaction confirmations) are not covered by this opt-out.

6.5 Right to Data Portability

Upon your request, your information will be provided in a structured and commonly usable format that you can transfer elsewhere.

bv44 is an adults-only platform. This service is intended only for those aged 21 and above. We do not intentionally collect any information from minors. If it comes to our attention that a minor has registered on our platform, their account will be immediately suspended and the related information will be deleted.

If a parent or guardian believes their child has registered on bv44, please contact our support team immediately — we will act promptly.

Our servers and technical infrastructure may be located in various places. As a result, your information may be processed or stored outside Bangladesh. Regardless of where data is transferred, the protection standards described in this privacy policy will apply. We ensure that the receiving party is capable of providing equivalent privacy protection.

bv44 may update this privacy policy from time to time. Depending on the nature of the changes, we will notify you in the following ways:

• By updating the "Last Updated" date at the top of the policy
• By displaying a notice on the site for significant changes
• By sending a notification to your registered email for major changes

If you continue using the service after an update, you will be considered to have accepted the revised policy. We recommend making it a habit to review the policy periodically even after changes.

If you have any questions, comments, or requests about this privacy policy, please contact our privacy team directly. Use the same contact method if you wish to exercise any of your rights over your information.

This policy has been prepared in accordance with the laws and regulations of Bangladesh. In the event of any dispute, the jurisdiction of Bangladeshi courts will apply.